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| | Cost 185.00$ Age from 16 years Duration 3 hours
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Online registration is closed.
| Communicating more effectively on the phone in the workplace (Online) (520066) | Sep 18th, 2024 Wednesday 09:00 to 12:00 the Sep 18th, 2024, room VIR-Non-CR Non-Credit (Online) Group number F24-520066-1
Prerequisite: A good knowledge of the French language for everyday life and work. Overall Goals: This workshop is designed for people who are already using telephone communication in their work and who wish to deepen their knowledge in this area. Intended Learning Outcome: - Communicate better in French with clients and public organizations by telephone.
- Review the formulas and vocabulary to be used to respect the protocol.
- Using concrete examples, apply the rules of telephone protocol when receiving calls and taking messages, using the usual terminology and formulas specific to telephony.
- Discover practical techniques to effectively manage delicate situations with clients.
- Avoiding Anglicisms.
Methodology: - Situations and role-playing on business-related themes.
- A dynamic teaching approach adapted to the needs and experiences of the participants.
Required Material: - Headphones and an external microphone
- High-speed stable internet connection
- Access to a computer with a minimum of Windows 10 or Mac G5
- All material will be provided
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