Prerequisite: Sufficient knowledge of the French language for everyday life and work. Please note that this course requires an advanced intermediate level of French and is not designed for beginners.

Overall Goals:

1. These workshops will allow office and administrative staff to acquire the terminology and language structures specific to customer service and to develop the language specifically for the professional environment.


2. This training will also help participants to better manage complaints and difficult situations with customers.

Methodology:

• Varied and pragmatic activities for comprehension and expression.
• Role-playing and role-playing exercises.
• Dynamic teaching approach adapted to the needs and experiences of the participants.

Required Material:

• Device: PC (Windows 11) or Mac OS 13 (Ventura or newer).
  Laptops or desktops are recommended for full functionality.
  
  Students may be able to participate using Chromebooks or tablets, but features may be limited.
• Internet Connection: Minimum - 10 Mbps download / 2 Mbps upload.
  Recommended - 25 Mbps download / 10 Mbps upload.
  
  Wired internet connection is preferred for stability.
• Audio & Video: Headphones or earbuds with a microphone.
  Webcam (built-in or external) is recommended.
Web Browser: The latest versions of Microsoft Edge, Google Chrome, or Safari.

Please see Microsoft's detailed link for more information: Microsoft Detailed Link