CartConfirm registration and payPersonal FileQuit
Mia Registration Portal
Courses
Computer & Technology
Courses

Emploi Quebec
Emploi Quebec (Online registration only)

Languages
English
French
German
Italian
Japanese
Spanish
Korean
Russian
Arabic

Confucius Institute in Quebec
Chinese Language Courses

Photography
Courses

General & Professional Interests
Courses

Testing Center
TEF/TEFAQ
HSK

Customer service (Online) 
Cost 220.00$
Age from 16 years
Duration 20 hours


Online registration is closed.


Customer service (Online)
(520048)
From Jun 27th to Aug 15th, 2023
Tuesday 18:00 to 20:30, room VIR-Non-CR Non-Credit (Online)
Group number SU23-520048-1


Prerequisite: Sufficient knowledge of the French language for everyday life and work. Please note that this course requires an advanced intermediate level of French and is not designed for beginners.

Overall Goals:
  1. These workshops will allow office and administrative staff to acquire the terminology and language structures specific to customer service and to develop the language specifically for the professional environment.

  2. This training will also help participants to better manage complaints and difficult situations with customers.

Methodology:
  • Varied and pragmatic activities for comprehension and expression.
  • Role-playing and role-playing exercises.
  • Dynamic teaching approach adapted to the needs and experiences of the participants.

Required Material:
  • Headphones and an external microphone
  • High-speed stable internet connection
  • Access to a computer with a minimum of Windows 7 or Mac G5
  • All materials will be provided—documents containing key phrases and terminology concepts appropriate to the content.



Back